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| How many sleeping spaces are there in the house? | |||||||||
| Do you use a particular terminology for describing the house? | |||||||||
| Does the house have a swimming poor or a tennis court? | |||||||||
| Are pets allowed? | |||||||||
| What are the symbols used for and what do they mean? | |||||||||
| Where are the extra costs indicated? | |||||||||
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| When is arrival expected ? And departure? | |||||||||
| When will I receive the papers for the trip? | |||||||||
| Is linen included? | |||||||||
| Are the cleaning costs included in the price? | |||||||||
| What costs are not included in the letting price? | |||||||||
| How does the heating work? | |||||||||
| Can you organize my trip in train or by plane? |
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| How many sleeping spaces are there in the house? |
By consulting the description of the house, you can find information concerning the number of sleeping spaces. The indication of the sleeping spaces is to be read in the following way: the first number indicates the beds available in bedrooms; the difference between the first and the second number indicates the number of additional sleeping spaces, on sofa beds or extra beds. |
| Do you use a particular terminology for describing the house? |
| Yes, in consulting the description of the house you will find the link “how to read the description”, where we have indicated the terms most commonly used in our descriptions. |
| Does the house have a swimming pool or a tennis court? |
| In consulting the description of the house you will find all of the information concerning the matter. |
| Are pets allowed? |
If pets are allowed you will find one of the following symbols in the description of the house  .The conditions, limitations and possible extra costs are indicated in the description of the house and also in the general letting conditions which you can consult on the house’s descriptive card. |
| What are the symbols used for and what do they mean? |
| To facilitate the reading of the description of each house we use symbols that describe the house’s main characteristics. In fact, in each descriptive card you will find all of the symbols relative to the house next to its description; to allow you to understand this symbols you will notice that by passing over each one with the mouse a brief description will appear; for a more precise explanation you can consult the link “how to read the symbols”. |
| Where are the extra costs indicated? |
| By consulting the description of the house you will find the summary of any extra costs to be paid on the spot. |
| When is arrival expected ? And departure? |
| Unless otherwise indicated, which you will find by consulting the description of the house, the day of arrival and departure is Saturday. TIME OF ARRIVAL In Italy and Croatia between 5 p.m. and 8 p.m.; Greece between 2 p.m. and 9 p.m.; France, Spain, Portugal between 5 p.m. and 9 p.m. For arrivals in France, Spain and Portugal you will need to communicate your exact time of arrival. In absence of this, the owner or his/her representative will expect you to arrive at 6.30 p.m. TIME OF DEPARTURE Departure of all of the destinations is expected between 8 a.m. and 10 a.m. If you are late you can contact the owner, the keyholder or our client services which is at your disposal also on Saturday (from Easter to October) from 4 p.m. to 8 p.m. You will receive all of the information concerning this matter together with your booking voucher which will be sent to you before departing. |
| When will I receive the papers for the trip? |
| Upon receiving the payment relative to your booking (the conditions are indicated in the “general letting conditions” which you can find on the presentation page of each house), you will be sent a “booking voucher” which will include routing instructions for reaching the house; in this document you will also find the address of the house, the owner’s or his/her representative’s telephone number as well as the telephone number of our client assistance service. |
| Is linen included? |
| If not otherwise indicated in the description of the house, in the booked house you will find bed linen, bath and kitchen linen for the maximum number of people allowed in the house. Towels for the swimming pool are not included. |
| Are the cleaning costs included in the price? |
| The booked house will be handed over to you clean and in order. Nonetheless, you will need to pay to the owner or his/her keyholder the amount of the cleaning costs (if indicated in the description of the house). This amount does not include the cleaning of the kitchen/kitchen corner/kitchenette which is your responsibility as is the removal of rubbish. Otherwise the owner or his/her representative can request additional fees. If no extra fees are requested for the cleaning costs, you are responsible for leaving the house clean and in order. If the house is not given back clean and in order, you will have to pay the cleaning costs directly to the owner or his/her representative. |
| What costs are not included in the letting price? |
| Any additional costs, if foreseen, are indicated in the description of the house. A deposit will be requested of you, which to be paid in cash upon arrival. This deposit will be given back to you at the end of your stay, minus any extra fees as well as the amount to cover any damages that may have been caused to the house or the furniture. The amount of the deposit, if foreseen, is indicated in the description of the house as well as on the “booking voucher”, which you will receive once you have paid the total balance of the booking. |
| How does the heating work? |
| The use of heating is usually established according to regulations that may vary from nation to nation and within the nation, from region to region. Therefore, we ask you to refer to the “general letting conditions” (which you can find on the house’s descriptive card) for a more in-depth explanation of the conditions and limitations. |
| Can you organize my trip in train or by plane? |
| Cuendet is specialised in the letting of holiday houses. To organize your trip we advise that you contact your usual travel agency. |